Tag Archives: Patient Satisfaction

Virtual or Telehealth Nursing

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“As new nursing care models emerge, care delivery must become more flexible. With the increasing demand for advanced technology when caring for patients, it’s more important than ever to integrate creative solutions that reflect scope of practice, clinical competency, critical thinking, and excellent communication skills to enhance the patient’s experience or quality of care.” (Russell)

Russell
A hybrid virtual nurse model.(includes abstract) Russell, Mary Beth Nursing Management, Feb2023; 54(2): 42-49. 8p. (Article – pictorial, research, systematic review, tables/charts) ISSN: 0744-6314
A telehealth nursing intervention to improve the transition from the neonatal intensive care unit to home for infants & caregivers: Preliminary evaluation.(includes abstract) Sarik, Danielle et al Journal of Pediatric Nursing, Nov2022; 67 139-147. 9p. (Article – research) ISSN: 0882-5963

A virtual nurse practitioner led clinic during COVID-19.(includes abstract) Slotnes-O’Brien, Toni Australian Nursing & Midwifery Journal, Jul-Sep2020; 26(11): 8-9. 2p. (Article – pictorial) ISSN: 2202-7114

Applying Person-Centered Principles to the Design and Implementation of a Virtual Nurse Managed Clinic.(includes abstract) McNeal, Gloria J. ABNF Journal, Summer2019; 30(3): 81-89. 9p. (Article – research, tables/charts) ISSN: 1046-7041

Tele-U to Tele-ICU: Telehealth Nursing Education.(includes abstract) Gibson, Nicole Ann; Arends, Robin; Hendrickx, Lori Critical Care Nurse, Oct2021; 41(5): 34-39. 6p. (Article) ISSN: 0279-5442



Achieving patient satisfaction with discharge instructions

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(Kang)

“Discharge education is important for general surgical patients to participate and
regain control of their life after discharge. Overcoming barriers to discharge education is essential to enhance patient comprehension and recollection of the information. Discharge education delivered using a patient‐centred approach provides opportunity to engage patients,
foster patient understanding and enhance patients’ ability to self‐manage and could in turn improve their post-discharge outcomes.” (Kang)

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What are some strategies to increase compliance of correctly completing the bedside shift reports?

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“Bedside report is an evidence-based practice used to increase patient involvement in their care and improve patient satisfaction. A change management strategy and standardized approach to bedside report can help increase nurse compliance with the process.”
In this study “A change management strategy and standardized approach to bedside report helped increase nurse compliance with the process, leading to improved patient satisfaction.”

Scheidenhelm, S, et. al  Hardwiring Bedside Shift Report. (2017). Journal of Nursing Administration., 47(3), 147.

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Communication options with patients under isolation precautions: Covid 19

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Fang, J., Liu, Y. T., Lee, E. Y., & Yadav, K. (2020). Telehealth Solutions for In-hospital Communication with Patients Under Isolation During COVID-19. The western journal of emergency medicine, 21(4), 801–806. https://doi.org/10.5811/westjem.2020.5.48165

Reengineering the patient’s environment: Establishment of a “Red Box” to improve communications with patients on isolation precautions. (2019). American Journal of Infection Control : Applied Epidemiology in Health Care Settings and the Community, 47(3), 264.

Communication strategies to mitigate fear and suffering among COVID-19 patients isolated in the ICU and their families. (2020). Heart & Lung., 49(4), 344.

Fan, P., Aloweni, F., Lim, S. H., Ang, S. Y., Perera, K., Quek, A. H., Quek, H., & Ayre, T. C. (2020). Needs and concerns of patients in isolation care units – learnings from COVID-19: A reflection. World journal of clinical cases, 8(10), 1763–1766. https://doi.org/10.12998/wjcc.v8.i10.1763

McNairy, M., Bullington, B., & Bloom-Feshbach, K. (2020). Searching for Human Connectedness During COVID-19. Journal of general internal medicine, 1–2. Advance online publication. https://doi.org/10.1007/s11606-020-06082-9

Vilendrer, S., Patel, B., Chadwick, W., Hwa, M., Asch, S., Pageler, N., Ramdeo, R., Saliba-Gustafsson, E. A., Strong, P., & Sharp, C. (2020). Rapid Deployment of Inpatient Telemedicine In Response to COVID-19 Across Three Health Systems. Journal of the American Medical Informatics Association : JAMIA, 27(7), 1102–1109. https://doi.org/10.1093/jamia/ocaa077

Missed nursing care and the impact on patient and hospital outcomes

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Impact of Patient Safety Culture on Missed Nursing Care and Adverse Patient Events. (2019). Journal of Nursing Care Quality., 34(4), 287.

(2018). Journal of Clinical Nursing., 27(11-12), 2248.

Does Missed Care in Isolated Rural Hospitals Matter? (2018). Western Journal of Nursing Research., 40(6), 775.

The association between nurse staffing and omissions in nursing care: A systematic review. (2018). Journal of Advanced Nursing., 74(7), 1474.

Impact of Patient Safety Culture on Missed Nursing Care and Adverse Patient Events. (2019). Journal of Nursing Care Quality., 34(4), 287.

A research protocol for testing relationships between nurse workload, missed nursing care and neonatal outcomes: The neonatal nursing care quality study. (2015). Journal of Advanced Nursing., 71(3), 632.

Practice environment characteristics associated with missed nursing care. (2018). Journal of Nursing Scholarship : An Official Publication of Sigma Theta Tau International Honor Society of Nursing /, 50(6), 722.

Development and validation of the MISSCARE survey—Pediatric version. (2018). Journal of Advanced Nursing., 74(12), 2922.
Missed care: A need for careful ethical discussion. (2018). Nursing Ethics., 25(5), 549.

Nursing work engagement and patient/hospital outcomes

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Stevanin, S., Palese, A., Bressan, V., Vehviläinen-Julkunen, K., & Kvist, T. (n.d.). Workplace-related generational characteristics of nurses: A mixed-method systematic review. Journal of Advanced Nursing., 74(6), 1245-1263.

Lui, J., Andres, E. B., & Johnston, J. M. (2018). Presenteeism exposures and outcomes amongst hospital doctors and nurses: a systematic review. BMC health services research, 18(1), 985.

Zadvinskis, I., Carr, J., Schweitzer, K., Patil, N., Clifton, W., & Ebert, K. (2019). The Impact of Nursing Work and Engagement on Patient Falls. Journal of Nursing Administration., 49(11), 531-537.

Bogaert, P. V., Heusden, D. V., Slootmans, S., Roosen, I., Aken, P. V., Hans, G. H., & Franck, E. (2018). Staff empowerment and engagement in a magnet® recognized and joint commission international accredited academic centre in Belgium: a cross-sectional survey. BMC health services research, 18(1), 756.

Lui, J., & Johnston, J. M. (2019). Working while sick: validation of the multidimensional presenteeism exposures and productivity survey for nurses (MPEPS-N). BMC health services research, 19(1), 542. https://doi.org/10.1186/s12913-019-4373-x

Flanders, S., Hampton, D., Missi, P., Ipsan, C., & Gruebbel, C. (n.d.). Effectiveness of a Staff Resilience Program in a Pediatric Intensive Care Unit. Journal of Pediatric Nursing., 50, 1-4.

Saito, Y., Igarashi, A., Noguchi-Watanabe, M., Takai, Y., & Yamamoto-Mitani, N. (n.d.). Work values and their association with burnout/work engagement among nurses in long-term care hospitals. Journal of Nursing Management., 26(4), 393-402.

Ding, B., Liu, W., Tsai, S. B., Gu, D., Bian, F., & Shao, X. (2019). Effect of Patient Participation on Nurse and Patient Outcomes in Inpatient Healthcare. International journal of environmental research and public health, 16(8), 1344.

Tomietto, M., Paro, E., Sartori, R., Maricchio, R., Clarizia, L., De Lucia, P., . . . Finos, R. (n.d.). Work engagement and perceived work ability: An evidence-based model to enhance nurses’ well-being. Journal of Advanced Nursing., 75(9), 1933-1942.

Wan, Q., Zhou, W., Li, Z., & Shang, S. (2018). Associations of Organizational Justice and Job Characteristics with Work Engagement Among Nurses in Hospitals in China. Research in Nursing & Health., 41(6), 555-562.

Havens, D., Gittell, J., & Vasey, J. (n.d.). Impact of Relational Coordination on Nurse Job Satisfaction, Work Engagement and Burnout: Achieving the Quadruple Aim. Journal of Nursing Administration., 48(3), 132-140.

Olender, L., Capitulo, K., & Nelson, J. (n.d.). The Impact of Interprofessional Shared Governance and a Caring Professional Practice Model on Staff’s Self-report of Caring, Workplace Engagement, and Workplace Empowerment Over Time. Journal of Nursing Administration., 50(1), 52-58.

Dempsey, C., & Assi, M. (n.d.). The Impact of Nurse Engagement on Quality, Safety, and the Experience of Care: What Nurse Leaders Should Know. Nursing Administration Quarterly., 42(3), 278-283.

Santos, A., Chambel, M., & Castanheira, F. (n.d.). Wellbeing among hospital nurses: A cross-sectional study of the contributions of relational job characteristics. International Journal of Nursing Studies., 105, 103438.

Deetz, J., Davidson, J., Daugherty, J., Graham, P., & Carroll, D. (n.d.). Exploring correlation of nurse manager meaning and joy in work with employee engagement. Applied Nursing Research., 151297.

Schirle, L., & Dietrich, M. (n.d.). Advanced practice registered nurses’ work environment perceptions in hospitals: A cross-sectional survey. Journal of Nursing Management., 28(4), 919-926.

AIDET: Acknowledge, Introduce, Describe, Explain, & Thank the patient.

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Using the Evidence-Based Practice Service Nursing Bundle to Increase Patient Satisfaction. (n.d.). Journal of Emergency Nursing : JEN., 44(1), 37.

Patient Care in Decline: AIDET As a Tool for Improvement. (n.d.). Radiologic Technology, 89(4), 419.

AIDET Keeps Patients Well-Informed in Registration. (n.d.). Hospital Access Management., 35(10), 112.

Utilizing AIDET and other tools to increase patient satisfaction scores. (n.d.). Radiology Management, 34(3), 29.
Patient access is first to implement AIDET. (n.d.). Hospital Access Management., 32(12), 141.