“Intra-hospital handover requires clear processes, to promote high-quality information sharing. Ensuring these processes are broad and acceptable across units may ensure nurses’ needs are met. Relational continuity between nurses is an important consideration when improving intra-hospital handover.”

“Improvement in intra-hospital handover is challenging because multiple hospital units are involved. A meso-level leader could liaise across units and standardise handover processes using SOPs. Within SOPs, checklists could support standardisation consisting of broad content that is acceptable to end-users across varying units, which could be incorporated into EMR. Acknowledging handover as a high-risk task and giving nurses permission to spend time preparing for handover may also facilitate high-quality handover.”

Tobiano, G., et al. (2020). Front‐line nurses’ perceptions of intra‐hospital handover. Journal of Clinical Nursing (John Wiley & Sons, Inc.), 29(13/14), 2231–2238.