Category Archives: Patient Satisfaction

Use of whiteboards (aka dry-erase boards) at the patients’ bedside

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This collection contains 22 articles primarily about the use of whiteboards (aka dry-erase boards) in patients’ rooms. It includes articles even when the use of a board was briefly mentioned because it may include an idea for something to add to an existing board or provide ideas on how whiteboards have been used in bundles. An article on use of a goals’ worksheet posted near patients’ beds is included since it may be useful for coming up with ideas for what to add to the whiteboard since goals are usually on the board.

Here is one search technique that was used to find articles in PubMed: “white board” OR “white boards” OR “whiteboard” OR “whiteboards” OR dry-erase OR “dry erase” OR “goals worksheet” OR “goals worksheets”) AND (room OR rooms OR bedside) AND (patient OR patients) AND (nurse OR nurses OR nursing)

To access the collection and to read abstracts and access full text (where available) using the Find it @ Emory button, please first open Emory’s instance of PubMed. Once you have accessed PubMed, copy/paste the following url into the same browser window: https://www.ncbi.nlm.nih.gov/sites/myncbi/1HMKnKhQm_d5i/collections/56051967/public/
If are an Emory Healthcare employee and do not have access to an article you need send the citation(s) to Ask a Librarian.

Nurse-patient ratios and patient satisfaction

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Follow these instructions to access 20 relevant articles in PubMed.
a. Go to the Woodruff Health Sciences Center Library homepage at http://health.library.emory.edu
b. Click on PubMed.
c. Then copy and paste this link into your browser address bar: https://www.ncbi.nlm.nih.gov/sites/myncbi/1HMKnKhQm_d5i/collections/54009478/public/
d. The references will appear in PubMed. Click on a reference, and you will see a Find it at Emory to the right of it which will provide availability for full text. If you are an Emory Healthcare employee who is not able to access full text, you may submit citation(s) to Ask a Librarian. Library staff will get article(s) for you and email them to you.

A few of the references are included in the collection because of their inclusion in a table listing articles about patient satisfaction in the following systematic review.

​Lang, T. A., Hodge, M., Olson, V., Romano, P. S., & Kravitz, R. L. (2004). Nurse-patient ratios: a systematic review on the effects of nurse staffing on patient, nurse employee, and hospital outcomes. Journal of Nursing Administration, 34(7-8), 326-337.

Bedside shift report and patient safety & satisfaction

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Wollenhaup, C., Stevenson, E., Thompson, J., Gordon, H., & Nunn, G. (n.d.). Implementation of a Modified Bedside Handoff for a Postpartum Unit. Journal of Nursing Administration., 47(6), 320-326.

Ferguson, T., & Howell, T. (2015). Bedside Reporting: Protocols for Improving Patient Care. The Nursing Clinics of North America., 50(4), 735-747.

Taylor, J. (n.d.). Improving Patient Safety and Satisfaction . Clinical Journal of Oncology Nursing, 19(4), 414-416.

Lin, M., Heisler, S., Fahey, L., McGinnis, J., & Whiffen, T. (n.d.). Nurse Knowledge Exchange Plus: Human-Centered Implementation for Spread and Sustainability. Joint Commission Journal on Quality and Patient Safety., 41(7), 303-312.

Petrovic, M., Aboumatar, H., Scholl, A., Gill, R., Krenzischek, D., Camp, M., . . . Martinez, E. (n.d.). The perioperative handoff protocol: Evaluating impacts on handoff defects and provider satisfaction in adult perianesthesia care units. Journal of Clinical Anesthesia., 27(2), 111-119.

Salani, D. (n.d.). Implementation of shift report at the bedside to promote patient- and family-centered care in a pediatric critical care unit. Journal for Nurses in Professional Development., 31(2), 81-86.

Gregory, S., Tan, D., Tilrico, M., Edwardson, N., & Gamm, L. (2014). Bedside shift reports: What does the evidence say? Journal of Nursing Administration., 44(10), 541-545.

Vines, M., Dupler, A., Van Son, C., & Guido, G. (n.d.). Improving client and nurse satisfaction through the utilization of bedside report. Journal for Nurses in Professional Development., 30(4), 166-73; quiz E1.

Improving nursing communication with patients on the surgical floor

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For the PubMed search, search terms were the following:
hospital staff nurses AND communication AND patients AND (surgical floor OR intensive care units).

Here a few references from this  search that provide links to the full text. Below these references is a link to a PubMed collection of 33 references.

Norouzinia R, Aghabarari M, Shiri M, Karimi M, Samami E. Communication
barriers perceived by nurses and patients. Glob J Health Sci. 2015 Sep
28;8(6):65-74. doi: 10.5539/gjhs.v8n6p65. PubMed PMID: 26755475; PubMed Central
PMCID: PMC4954910.

Garon M. Speaking up, being heard: registered nurses’ perceptions of workplace
communication. J Nurs Manag. 2012 Apr;20(3):361-71. doi:
10.1111/j.1365-2834.2011.01296.x. Epub 2011 Oct 13. PubMed PMID: 22519614.

Slade. J. (2016) Team Concepts.  Building a safe unit culture with CUSP. Nursing Managment. 47 (12_) 8-12. doi.10.1097/01.NUMA.0000508266.49722.7d

Here is how to access PubMed collection of 33 references.
Go to Woodruff Health Sciences Center (WHSC) Library webpage: http://health.library.emory.edu
Click on Pubmed.
Paste this url into your browser: https://www.ncbi.nlm.nih.gov/sites/myncbi/1HuA1sy0j55QI/collections/52512309/public/

How is the Teachback method beneficial in decreasing patient questions and number of call lights?

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Copy and paste the following into PubMed to run the search.

((“teaching”[MeSH Terms] OR “teaching”[All Fields] OR “teach”[All Fields]) AND (“back”[MeSH Terms] OR “back”[All Fields])) AND (((call[All Fields] AND (“light”[MeSH Terms] OR “light”[All Fields])) OR (call[All Fields] AND (“light”[MeSH Terms] OR “light”[All Fields] OR “lights”[All Fields]))) OR ((“patients”[MeSH Terms] OR “patients”[All Fields] OR “patient”[All Fields]) AND questions[All Fields]))

Patient ambassadors – evidence of effects on patient care/surveys/etc.

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When using PubMed, a database of 24 million articles, make sure and go to the Woodruff Health Sciences Center Library’s homepage at http://health.library.emory.edu and click PubMed or use this direct link to Emory University’s instance of PubMed: http://www.ncbi.nlm.nih.gov/pubmed?otool=emorylib. When using Emory University’s instance of PubMed, you will be able to click the Find it at Emory button within entries for articles to determine if Emory has full-text access to articles.

Here are the broad search techniques I used:

  1. (data collection OR consumer satisfaction OR outcome and process assessment OR healthcare quality assurance) AND ((marketing of health services AND professional-patient relations) OR (patients AND (ambassador OR ambassadors)) OR (sitter OR sitters) AND ambassador)))

Filter I used: English

  1. (consumer satisfaction OR outcome and process assessment OR healthcare quality assurance) AND (volunteer[tiab] OR volunteers[tiab]) AND patients AND (acute OR hospital OR hospitals)

Filters I used: meta-analysis, review, systematic review, English; note that [tiab] finds articles in which the search term appears in the title or abstract of the article

Please paste the following search into PubMed to see 10 articles that appear to be useful that were found with the aforementioned broad searches:

17057604[uid] OR 12465218[uid] OR 11951690[uid] OR 10169030[uid] OR 7896552[uid] OR 10124795[uid] OR 10124795[uid] OR 12569993[uid] OR 3648555[uid] OR 11129764[uid] OR 20464736[uid]

The only article of the 10 that specifically mentions ambassadors is entitled “Integrating palliative medicine….” Two other articles mention volunteers, and other articles provide ideas on how employees can effectively market services to patients. There are numerous other articles on using employees to market services; a different search technique would need to be created to find all of them. I included the article on negative emotion evaluations because patient ambassadors are responsible for addressing patients’ nonclinical needs (their actions thus primarily affect patients’ emotions).

Does requiring passwords to protect privacy when providing patient information over the telephone increase patient and family satisfaction?

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I searched PubMed and CINAHL with these concepts:  (patient information AND (telephone OR caller) AND (privacy OR confidentiality).

To  look at the search results, please go to http://tinyurl.com/mwx94pu

The following three articles were selected for you.

Sokol, D K, and JCar. “Patient confidentiality and telephone consultations: time for a password.” Journal of medical ethics 32.12 (2006):688-9.

Lewis, Kathleen, and ChristineOlah. “Ring! Ring!: safeguarding patient information with password protection for phone calls.” American journal of nursing 109.11 Suppl (2009):33-4.

Pérez Cárceles, M D, et al. “Balancing confidentiality and the information provided to families of patients in primary care.” Journal of medical ethics 31.9 (2005):531-5.