Category Archives: Patient Satisfaction

Nursing work engagement and patient/hospital outcomes

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Stevanin, S., Palese, A., Bressan, V., Vehviläinen-Julkunen, K., & Kvist, T. (n.d.). Workplace-related generational characteristics of nurses: A mixed-method systematic review. Journal of Advanced Nursing., 74(6), 1245-1263.

Lui, J., Andres, E. B., & Johnston, J. M. (2018). Presenteeism exposures and outcomes amongst hospital doctors and nurses: a systematic review. BMC health services research, 18(1), 985.

Zadvinskis, I., Carr, J., Schweitzer, K., Patil, N., Clifton, W., & Ebert, K. (2019). The Impact of Nursing Work and Engagement on Patient Falls. Journal of Nursing Administration., 49(11), 531-537.

Bogaert, P. V., Heusden, D. V., Slootmans, S., Roosen, I., Aken, P. V., Hans, G. H., & Franck, E. (2018). Staff empowerment and engagement in a magnet® recognized and joint commission international accredited academic centre in Belgium: a cross-sectional survey. BMC health services research, 18(1), 756.

Lui, J., & Johnston, J. M. (2019). Working while sick: validation of the multidimensional presenteeism exposures and productivity survey for nurses (MPEPS-N). BMC health services research, 19(1), 542. https://doi.org/10.1186/s12913-019-4373-x

Flanders, S., Hampton, D., Missi, P., Ipsan, C., & Gruebbel, C. (n.d.). Effectiveness of a Staff Resilience Program in a Pediatric Intensive Care Unit. Journal of Pediatric Nursing., 50, 1-4.

Saito, Y., Igarashi, A., Noguchi-Watanabe, M., Takai, Y., & Yamamoto-Mitani, N. (n.d.). Work values and their association with burnout/work engagement among nurses in long-term care hospitals. Journal of Nursing Management., 26(4), 393-402.

Ding, B., Liu, W., Tsai, S. B., Gu, D., Bian, F., & Shao, X. (2019). Effect of Patient Participation on Nurse and Patient Outcomes in Inpatient Healthcare. International journal of environmental research and public health, 16(8), 1344.

Tomietto, M., Paro, E., Sartori, R., Maricchio, R., Clarizia, L., De Lucia, P., . . . Finos, R. (n.d.). Work engagement and perceived work ability: An evidence-based model to enhance nurses’ well-being. Journal of Advanced Nursing., 75(9), 1933-1942.

Wan, Q., Zhou, W., Li, Z., & Shang, S. (2018). Associations of Organizational Justice and Job Characteristics with Work Engagement Among Nurses in Hospitals in China. Research in Nursing & Health., 41(6), 555-562.

Havens, D., Gittell, J., & Vasey, J. (n.d.). Impact of Relational Coordination on Nurse Job Satisfaction, Work Engagement and Burnout: Achieving the Quadruple Aim. Journal of Nursing Administration., 48(3), 132-140.

Olender, L., Capitulo, K., & Nelson, J. (n.d.). The Impact of Interprofessional Shared Governance and a Caring Professional Practice Model on Staff’s Self-report of Caring, Workplace Engagement, and Workplace Empowerment Over Time. Journal of Nursing Administration., 50(1), 52-58.

Dempsey, C., & Assi, M. (n.d.). The Impact of Nurse Engagement on Quality, Safety, and the Experience of Care: What Nurse Leaders Should Know. Nursing Administration Quarterly., 42(3), 278-283.

Santos, A., Chambel, M., & Castanheira, F. (n.d.). Wellbeing among hospital nurses: A cross-sectional study of the contributions of relational job characteristics. International Journal of Nursing Studies., 105, 103438.

Deetz, J., Davidson, J., Daugherty, J., Graham, P., & Carroll, D. (n.d.). Exploring correlation of nurse manager meaning and joy in work with employee engagement. Applied Nursing Research., 151297.

Schirle, L., & Dietrich, M. (n.d.). Advanced practice registered nurses’ work environment perceptions in hospitals: A cross-sectional survey. Journal of Nursing Management., 28(4), 919-926.

Quiet time and patient satisfaction

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Here’s how to access a collection of 17 articles in PubMed.

a. Go to the Woodruff Health Sciences Center Library homepage (http://health.library.emory.edu)
b. Click on PubMed.
c. Then paste one the three following links into your browser:
htps://www.ncbi.nlm.nih.gov/sites/myncbi/1HMKnKhQm_d5i/collections/59125496/public/
d. The references will appear in PubMed. Click on a reference and you will see a Find it at Emory on the right side of the page which will provide links to full text within Emory University’s licensed resources. Emory Healthcare staff may send citations of needed articles they are unable to access to Ask a Librarian; a library staff person will request the article(s) from an outside library and email them to the EHC staff person upon arrival.

Here’s the search string that was used: (“quiet time”[tiab] OR “quiet times”[tiab] OR “quiet hour”[tiab] OR “quiet hours”[tiab] OR “quiet period”[tiab] OR “quiet periods”[tiab] OR “quiet schedule”[tiab] OR “quiet schedules”[tiab]) AND (satisfy OR satisfies OR satisfied OR satisfying OR satisfaction OR satisfactions OR Press Ganey OR rate OR rates OR rated OR rating OR ratings OR score OR scores OR scored OR scoring)

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Important message for Emory Decatur Nurses.

The links will not work for you. To access these articles contact the Emory Decatur Library:

Emory Decatur Hospital
Jessica Callaway (Jessica.callaway@emoryhealthcare.org)
404.501.1628

Including pictographs in discharge instructions

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Noteworthy article

Winokur EJ, Rutledge DN, McGowan JJ. A Picture Is Worth a Thousand Words: Pictographs to Improve Understanding of Discharge Instructions. J Emerg Nurs. 2019 Sep;45(5):531-537. doi: 10.1016/j.jen.2019.01.007. Epub 2019 Mar 8. PMID: 30853122.

Here’s how to access the full collection of twelve articles on including pictographs/images/pictures in discharge instructions.

a. Go to the Woodruff Health Sciences Center Library homepage (http://health.library.emory.edu)

b. Click on PubMed.
c. Then paste one the three following links into your browser:
https://www.ncbi.nlm.nih.gov/sites/myncbi/1HMKnKhQm_d5i/collections/58936084/public/
d. The references will appear in PubMed. Click on a reference and you will see a Find it at Emory on the right side of the page which will provide links to full text within Emory University’s licensed resources. Emory Healthcare staff may send citations of needed articles they are unable to access to Ask a Librarian; a library staff person will request the article(s) from an outside library and email them to the EHC staff person upon arrival.

********

Important message for Emory Decatur Nurses.

The links will not work for you. To access these articles contact the Emory Decatur Library:

Emory Decatur Hospital
Jessica Callaway (Jessica.callaway@emoryhealthcare.org)
404.501.1628

Bedside shift report and patient satisfaction

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Noteworthy articles:

Scheidenhelm S, Reitz OE. Hardwiring Bedside Shift Report. J Nurs Adm. 2017 Mar;47(3):147-153. doi: 10.1097/NNA.0000000000000457. PMID: 28157819

Ford Y, Heyman A. Patients’ Perceptions of Bedside Handoff: Further Evidence to Support a Culture of Always. J Nurs Care Qual. 2017 Jan/Mar;32(1):15-24. PMID: 27270846

Here’s how to view a collection of 23 articles that includes the aforementioned articles.
a. Go to the Woodruff Health Sciences Center Library homepage (http://health.library.emory.edu)
b. Click on PubMed.
c. Then paste the following links into your browser:
https://www.ncbi.nlm.nih.gov/sites/myncbi/1HMKnKhQm_d5i/collections/58614678/public/
d. The references will appear in Pubmed. Click on a reference and you will see a Find it at Emory on the right side of the page which will tellavailability of full text within Emory University’s licensed resources. Emory Healthcare staff may send citations of needed articles they are unable to access to Ask a Librarian; a library staff person will request the article(s) from an outside library and email them to the EHC staff person upon arrival. 

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AIDET: Acknowledge, Introduce, Describe, Explain, & Thank the patient.

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Using the Evidence-Based Practice Service Nursing Bundle to Increase Patient Satisfaction. (n.d.). Journal of Emergency Nursing : JEN., 44(1), 37.

Patient Care in Decline: AIDET As a Tool for Improvement. (n.d.). Radiologic Technology, 89(4), 419.

AIDET Keeps Patients Well-Informed in Registration. (n.d.). Hospital Access Management., 35(10), 112.

Utilizing AIDET and other tools to increase patient satisfaction scores. (n.d.). Radiology Management, 34(3), 29.
Patient access is first to implement AIDET. (n.d.). Hospital Access Management., 32(12), 141.

Inpatient leader rounding and patient satisfaction/experience

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Daily Intentional Nurse Leader Rounding on Patients. (n.d.). Journal of Perianesthesia Nursing : Official Journal of the American Society of PeriAnesthesia Nurses /, 33(1), 90.

Reid, S. (2017). Improving patient satisfaction scores with digital nurse leader rounding. Health Management Technology, 38(11),

Bundling the value of discharge telephone calls and leader rounding. (n.d.). Journal of Nursing Administration., 39(3), 138.

Leveraging Information Technology to Drive Improvement in Patient Satisfaction. (n.d.). Journal for Healthcare Quality : Official Publication of the National Association for Healthcare Quality., 32(5), 30.

Effectiveness of nurse leader rounding and post-discharge telephone calls in patient satisfaction: a systematic review Mary Tan Dora Lang JBI Database of Systematic Reviews & Implementation Reports2015;13(7) 154 -176

Rounding for outcomes: An evidence-based tool to improve nurse retention, patient safety, and quality of care. (n.d.). Journal of Emergency Nursing : JEN., 36(2), 162.

HCAHPS Series Part 2: Does purposeful leader rounding make a difference? Winter, Melissa MSN, RN, NEA-BC; Tjiong, Linda MSN, DBA, RN, NE-BC Nursing Management (Springhouse): February 2015 – Volume 46 – Issue 2 – p 26–32

Impressing patients while improving HCAHPS. (n.d.). Nursing Management., 43(12), 32.

Morton, Judy C.; Brekhus, Jodi; Reynolds, Megan; and Dykes, Anna Kay (2014) “Improving the patient experience through nurse leader rounds Experience Journal: Vol. 1 : Iss. 2 , Article 10.

Hourly rounding/hourly physiologic monitoring by nurses

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This collection contains 51 articles on hourly rounding/hourly physiologic monitoring of acute care patients by nurses. It does not include articles that were specific to inpatient rehab, inpatient psychiatric patients, and epilepsy monitoring units. Many of the articles are meta-analyses or systematic reviews.

Here is one search technique that was used to find articles in PubMed: (“rounds hourly” OR “round hourly” OR “rounded hourly” OR “rounding hourly” OR “hourly rounding” OR “hourly rounds” OR “hourly physiologic” OR “physiologic monitoring hourly” OR ((“monitor hourly” OR “monitors hourly”) AND (“vital signs” OR physiologic))) AND (nurse OR nurses OR nursing)

To access the collection and to read abstracts and access full text (where available) using the Find it @ Emory button, please first open Emory’s instance of PubMed. Once you have accessed PubMed, copy/paste the following url into the same browser window: https://www.ncbi.nlm.nih.gov/sites/myncbi/1HMKnKhQm_d5i/collections/55355546/public/
If are an Emory Healthcare employee and do not have access to an article you need, send the citation(s) to Ask a Librarian.