Category Archives: Patient Satisfaction

Patient perception of clinicians’ scrub colors

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“A 2023 letter published in JAMA Surgery examined patient preferences regarding the color of scrubs physicians wore and found that patients most identified physicians wearing green scrubs as surgeons and those wearing blue scrubs to be the most caring, whereas those wearing black scrubs were associated mostly with negative characteristics (least knowledgeable, skilled, trustworthy, and caring)

Firouzbakht, P. K., Zhang, A., Nguyen, D. C., Slovacek, C., Daytz, A. E., Tanna, N., & Chen, K. (2024). Public Perception of Scrub Color and Style in Plastic Surgery. Plastic and Reconstructive Surgery. Global Open, 12(6), e5888.

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Affirming Care for LGBTQ patients

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(Heredia)

Rider, G. N., et al  (2019). The gender affirmative lifespan approach (GALA): A framework for competent clinical care with nonbinary clients. The international journal of transgenderism, 20(2-3), 275–288. 

Earnshaw, V. A., et al  (2017). LGBTQ Bullying: Translating Research to Action in Pediatrics. Pediatrics, 140(4) 

Grasso, C., et al  (2019). Planning and implementing sexual orientation and gender identity data collection in electronic health records. Journal of the American Medical Informatics Association, 26(1), 66-70. 

Dichter, M. E., et al  (2018). Provider perspectives on the application of patient sexual orientation and gender identity in clinical care: a qualitative study. Journal of General Internal Medicine, 33(8), 1359-1365. 

Heredia, D., et al  (2021). LGBTQ-affirmative behavioral health services in primary care. Primary Care: Clinics in Office Practice, 48(2), 243-257.

Achieving patient satisfaction with discharge instructions

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(Kang)

“Discharge education is important for general surgical patients to participate and
regain control of their life after discharge. Overcoming barriers to discharge education is essential to enhance patient comprehension and recollection of the information. Discharge education delivered using a patient‐centred approach provides opportunity to engage patients,
foster patient understanding and enhance patients’ ability to self‐manage and could in turn improve their post-discharge outcomes.” (Kang)

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Communicating with intubated or tracheostomy through technology

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“Surgical procedures that render patients acutely aphonic can cause them to experience significant anxiety and distress. Participants in this study included hospitalized patients who
acutely lost the ability to speak due to tracheostomy or total laryngectomy. Acute loss of phonation arising from surgery can be highly distressing for patients, and use of augmentative technology may alleviate some of these challenges by improving communication.”

Haring, C., Farlow, J., Leginza, M., Vance, K., Blakely, A., Lyden, T., . . . Casper, K. (2021). Effect of Augmentative Technology on Communication and Quality of Life After Tracheostomy or Total Laryngectomy. Otolaryngology–head and Neck Surgery., 019459982110137.
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Communication options with patients under isolation precautions: Covid 19

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Fang, J., Liu, Y. T., Lee, E. Y., & Yadav, K. (2020). Telehealth Solutions for In-hospital Communication with Patients Under Isolation During COVID-19. The western journal of emergency medicine, 21(4), 801–806. https://doi.org/10.5811/westjem.2020.5.48165

Reengineering the patient’s environment: Establishment of a “Red Box” to improve communications with patients on isolation precautions. (2019). American Journal of Infection Control : Applied Epidemiology in Health Care Settings and the Community, 47(3), 264.

Communication strategies to mitigate fear and suffering among COVID-19 patients isolated in the ICU and their families. (2020). Heart & Lung., 49(4), 344.

Fan, P., Aloweni, F., Lim, S. H., Ang, S. Y., Perera, K., Quek, A. H., Quek, H., & Ayre, T. C. (2020). Needs and concerns of patients in isolation care units – learnings from COVID-19: A reflection. World journal of clinical cases, 8(10), 1763–1766. https://doi.org/10.12998/wjcc.v8.i10.1763

McNairy, M., Bullington, B., & Bloom-Feshbach, K. (2020). Searching for Human Connectedness During COVID-19. Journal of general internal medicine, 1–2. Advance online publication. https://doi.org/10.1007/s11606-020-06082-9

Vilendrer, S., Patel, B., Chadwick, W., Hwa, M., Asch, S., Pageler, N., Ramdeo, R., Saliba-Gustafsson, E. A., Strong, P., & Sharp, C. (2020). Rapid Deployment of Inpatient Telemedicine In Response to COVID-19 Across Three Health Systems. Journal of the American Medical Informatics Association : JAMIA, 27(7), 1102–1109. https://doi.org/10.1093/jamia/ocaa077

Missed nursing care and the impact on patient and hospital outcomes

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Impact of Patient Safety Culture on Missed Nursing Care and Adverse Patient Events. (2019). Journal of Nursing Care Quality., 34(4), 287.

(2018). Journal of Clinical Nursing., 27(11-12), 2248.

Does Missed Care in Isolated Rural Hospitals Matter? (2018). Western Journal of Nursing Research., 40(6), 775.

The association between nurse staffing and omissions in nursing care: A systematic review. (2018). Journal of Advanced Nursing., 74(7), 1474.

Impact of Patient Safety Culture on Missed Nursing Care and Adverse Patient Events. (2019). Journal of Nursing Care Quality., 34(4), 287.

A research protocol for testing relationships between nurse workload, missed nursing care and neonatal outcomes: The neonatal nursing care quality study. (2015). Journal of Advanced Nursing., 71(3), 632.

Practice environment characteristics associated with missed nursing care. (2018). Journal of Nursing Scholarship : An Official Publication of Sigma Theta Tau International Honor Society of Nursing /, 50(6), 722.

Development and validation of the MISSCARE survey—Pediatric version. (2018). Journal of Advanced Nursing., 74(12), 2922.
Missed care: A need for careful ethical discussion. (2018). Nursing Ethics., 25(5), 549.