“Patient satisfaction is critical in positive healthcare outcomes and overall hospital performance, particularly in the ICU setting. Recognizing each patient as a unique individual with their desires, preferences, and life accomplishments is crucial for delivering compassionate care and achieving desired treatment outcomes (Gajic et al., 2019). Recent patient feedback in the ICU at Emory Johns Creek Hospital (EJCH) has highlighted areas of improvement regarding feeling respected and heard, as evidenced by fluctuations in Press-Ganey patient experience satisfaction scores during November, December, and January (Patient Experience Survey, 2024). “

Moogerfeld, A,. BSN, RN; Shoniker, B. BSN RN. Jones, C. BSN, RN. (2024)  ICU, I Hear You. [Emory Healthcare Nurse Residency] Emory Jones Creek Hospital, Johns Creek, GA