For the PubMed search, search terms were the following:
hospital staff nurses AND communication AND patients AND (surgical floor OR intensive care units).

Here a few references from this  search that provide links to the full text. Below these references is a link to a PubMed collection of 33 references.

Norouzinia R, Aghabarari M, Shiri M, Karimi M, Samami E. Communication
barriers perceived by nurses and patients. Glob J Health Sci. 2015 Sep
28;8(6):65-74. doi: 10.5539/gjhs.v8n6p65. PubMed PMID: 26755475; PubMed Central
PMCID: PMC4954910.

Garon M. Speaking up, being heard: registered nurses’ perceptions of workplace
communication. J Nurs Manag. 2012 Apr;20(3):361-71. doi:
10.1111/j.1365-2834.2011.01296.x. Epub 2011 Oct 13. PubMed PMID: 22519614.

Slade. J. (2016) Team Concepts.  Building a safe unit culture with CUSP. Nursing Managment. 47 (12_) 8-12. doi.10.1097/01.NUMA.0000508266.49722.7d

Here is how to access PubMed collection of 33 references.
Go to Woodruff Health Sciences Center (WHSC) Library webpage: http://health.library.emory.edu
Click on Pubmed.
Paste this url into your browser: https://www.ncbi.nlm.nih.gov/sites/myncbi/1HuA1sy0j55QI/collections/52512309/public/