Can a smile from nursing staff influence patient satisfaction scores in a positive way?

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Teach staff and managers to put the focus on customers: inservice should cover more than ‘smile therapy’. Homecare education management 1999 vol:4 iss:3 pg:33

Putre, Laura The power of a smile and a handshake. H&HN: Hospitals & Health Networks, 2013 Feb; 87 (2): 51.

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