Does requiring passwords to protect privacy when providing patient information over the telephone increase patient and family satisfaction?

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I searched PubMed and CINAHL with these concepts:  (patient information AND (telephone OR caller) AND (privacy OR confidentiality).

To  look at the search results, please go to http://tinyurl.com/mwx94pu

The following three articles were selected for you.

Sokol, D K, and JCar. “Patient confidentiality and telephone consultations: time for a password.” Journal of medical ethics 32.12 (2006):688-9.

Lewis, Kathleen, and ChristineOlah. “Ring! Ring!: safeguarding patient information with password protection for phone calls.” American journal of nursing 109.11 Suppl (2009):33-4.

Pérez Cárceles, M D, et al. “Balancing confidentiality and the information provided to families of patients in primary care.” Journal of medical ethics 31.9 (2005):531-5. 

 

 

 

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